Faq

How can I make my reservation?
After Selecting the excursion or activity check the availability, by entering the date and the number of adults and children, by clicking on "Complete and Pay "In case of availability you will need to enter the details of the Hotel and personal data.
 

Children pay the same price?
Children aged 4 to 9 years pay a reduced rate, the excursion is free for children aged 0 to 3 years

How can I pay?
 After confirming the tour or activity, you will be taken to the payment page where you can enter the details of your credit card .You can pay using Visa, Mastercard Discover o American Express , Ideal ,Sofort

What can I do if I have problems paying by credit card?

In case you experience problems with your payment it could be due to some of the reasons listed below :
• Some information may be missing or may not be correct, as the security code CVV, expiry date ... Please double check the details entered on the payment page and try again.
• Insufficient funds on the account.
• Credit card not accepted by our payment site.
• The name of the holder of the credit card does not match the name stored by the credit card issuer companies.
• Sometimes banks prevent a payment being made, when there is an unusual activity on the account. Please contact your bank in this case
If you have any other problems not mentioned here, we kindly ask you to contact us

What happens once the reservation and payment are made ?
A confirmation will be sent via email to your email address, you must print it out and present it as proof that you have booked the excursion.

How do I know if my reservation has been accepted?
Our site is very easy to use with simple steps. After making the payment, there will be our confirmation page. After completing this final step, you will receive a confirmation email where you can find all the details of the booking, the number of customers, hotels and other relevant details. This is what you must present on the day of the tour.

How do I know the meeting point ?
After making the reservation, an email will be sent out and reconfirmed the day before the excursion.

Can I change the date of my reservation?
Yes you can. All you need is to send an e-mail indicating the reference number of the reservation, the exact day of the excursion and the day when you want to change it to . All changes are subject to availability and must be made 3 days or 36 hours before the original booking date.

Why do I have to inform you of my phone number to make a reservation?
This is optional, but is recommended in case we need to contact you the day of the excursion due to a delay or any incident.

Do you offer tours in different languages?
The excursions are carried out only in two languages, Italian and English

What happens if a tour is canceled?
In the rare case that we have to cancel a tour, we will inform you as soon as possible. We'll try to provide you with an alternative or a possibility of a full refund.

Can I cancel a reservation?
We are aware that, due to unforeseen circumstances, the plans may change, we accept cancellations and will offer you a full refund, and no cancellation fees up to 3 days or 36 hours before the excursion. In this case, send an e-mail, indicating the details of the booking and we will make a refund to the credit card.

If I have any intolerance / allergy?
we can adapt the snacks if notified in advance, you can inform us through the "notes" when making the reservation or by e-mail.
 

If you have any other questions not mentioned here, please get in touch with us.