FAQ

After selecting your excursion or activity, check availability by entering the date and the number of adults and children, then click “Complete and Pay.”

If the excursion is available, you will need to enter your personal details and hotel information.

Children aged 4 to 9 years benefit from a reduced rate, while the excursion is free for children aged 0 to 3 years.

After confirming your booking, you will be redirected to the payment page, where you can enter your card details.

We accept payments by Visa, Mastercard, Discover, American Express, iDEAL and Sofort.

For special requests, payment by link is also available.

If you experience problems during payment, there may be several possible causes:

Some information may be missing or incorrect, such as the CVV security code or expiry date. Please check the details entered and try again.
There may not be sufficient funds available on the card.
Your card may not be accepted by our payment system.
The cardholder's name may not match the details registered with the issuing bank.
In some cases, the bank may block the payment for security reasons. We recommend contacting your bank to check.
If the problem persists, you can request an alternative payment method via payment link.

You will receive a confirmation email at the address provided during the booking.

You do not need to show the voucher at check-in. Simply provide the first and last name used for the booking.

What happens if I’m late to the meeting point or departure?

You must arrive at the meeting point at least 10 minutes before the scheduled departure time. If you are late, you will not be able to join the tour. Unfortunately, in this case the ticket could not be refundable.

After completing the payment, you will be redirected to a confirmation page.

You will also receive a confirmation email containing all the details of your booking, including the number of participants, pick-up hotel and other useful information.

Yes, you can bring additional food and drinks on board.

For the safety of all passengers, the consumption of alcoholic beverages is allowed only in limited quantities.

The day before the excursion, we will send you all the details regarding the meeting point and time by email or WhatsApp.

We may also send you a photo and the location of the meeting point to help you find it easily.

Yes, it is possible to change the date of your booking.

Simply send us an email with your booking reference number, the originally selected date and the new date you would like.

All changes are subject to availability and must be requested between 36 hours and 3 days before the scheduled date, depending on the type of service booked.

Providing a phone number is mandatory, as we may need to contact you on the day of the excursion regarding delays, changes or unexpected circumstances, or for any communication during the tour.

Our excursions are available in Italian and English, but we always try to accommodate our customers’ needs.

For private services, it is possible to request a guide in the desired language for an additional fee.

In the unlikely event that we need to cancel a tour, we will inform you as soon as possible.

We will offer you an alternative option or, if you prefer, a full refund.

The tour may also be cancelled on the same day in the event of adverse sea or weather conditions.

Yes. Cancellations are accepted with a full refund and no cancellation fee up to 36 hours or 3 days before the excursion, depending on the type of service booked.

To cancel, simply send us an email with your booking details and we will process the refund to the card used for payment.

We can adapt the snack served on board to your needs, provided that you inform us in advance.

You can let us know at the time of booking or by email.

In case of severe allergies, we recommend bringing any necessary emergency medication with you.

We recommend bringing:Comfortable clothing-Swimwear-Beach towel-Sunscreen

For all private tours, beach towels are available on board.

For semi-private tours, towels can be rented directly from our office for €3 per towel, payable in cash.

Alternatively, you are welcome to bring your own beach towel

We are very sorry, but access to the boat from the pier may be difficult and potentially unsafe, and the places visited during the excursion are not equipped with suitable transportation or facilities for people with reduced mobility.

In addition, roads, paths and access points may not always be easy to navigate.

For the safety and comfort of all guests, we therefore recommend carefully considering these conditions before making a booking.

Yes, you can bring a stroller on board.

It must be folded and stored in the cabin so that it does not obstruct the common areas.

You can conveniently leave your luggage at our office and collect it at the end of the excursion.

Alternatively, if you have small bags, you can leave them in the cabin, making sure they do not obstruct the common areas.

Unfortunately, we do not allow pets of any size on board, in order to protect their wellbeing.

Dogs may suffer from the heat, the movement of the boat and the stress of being on board for the entire day.

Yes, we have life jackets for adults and children on board.

Sizes are determined according to weight, not age.

We do not have life jackets specifically designed for infants. The smallest size available is suitable for children weighing 3 to 10 kg and must be requested at the time of booking.

We provide masks and flotation devices on board.

However, snorkels are not provided for hygiene reasons, and fins are not available either.

If you enjoy snorkeling, you are welcome to bring your own equipment.

What can I do if I suffer from seasickness?
Don't let seasickness ruin your experience!

Some people, sometimes without realizing it, may experience nausea and discomfort caused by the movement of the boat.

To help reduce the risk of seasickness, we recommend:

Having a light breakfast before the excursion and avoiding heavy meals.
Avoiding alcohol and heavy foods before departure.
During the trip, try to look at the horizon and stay in an area of the boat where there is less movement.
Avoid reading or using your phone for long periods while the boat is moving.
If you know that you are particularly prone to seasickness, ask your doctor or pharmacist in advance about a suitable remedy.

Our semi-private boats accommodate a maximum of 10–12 passengers, ensuring greater comfort, space and tranquillity during the excursion.

Our private tours are reserved exclusively for your group.

The maximum number of participants depends on the boat selected. To find out the maximum capacity and choose the option best suited to your needs, please contact us when making your booking.