Faq

How can I make my reservation?
After Selecting the excursion or activity check the availability, by entering the date and the number of adults and children, by clicking on "Book Now". In case of availability you will need to enter the details of the Hotel and personal data, select "Confirm" at the bottom of the page That will take you to a summary of the reservation to continue, select "Pay Now" at the bottom of the page.

 

Children pay the same price?
Children aged 3 to 9 years pay a reduced rate, the excursion is free for children aged 0 to 3 years

 

How can I pay?
 After confirming the tour or activity, you will be taken to the payment page where you can enter the details of your credit card or payment via Paypal.You can pay using Visa, Mastercard or Paypal.

 

What can I do if I have problems paying by credit card?
If you have problems trying to make the payment, it could be for various reasons; these are the most common ones:
• Some information may be missing or may not be correct, as the security code CVV, expiration date ... Please double check the details entered on the payment page and try again.
• The account does not have enough money.
• Perhaps it is a credit card not accepted by our payment site.
• The name of the holder of the credit card does not match the name stored by the credit card issuer companies.
• Sometimes banks prevent that a payment is made, when it seems there is an unusual activity on the account. Contact your bank in this case
If you have any other problems not mentioned here, we kindly ask you to contact us

 

What happens once the reservation and payment are made ?
A confirmation will be sent via email to your email address, you must print it out and present it as proof that you have booked the excursion. on the ticket you will found the pick up point and time (which will be reconfirmed the day before the excursion)

 

How do I know if my reservation has been accepted?
Our site is very easy to use with simple steps. After making the payment, there will be our confirmation page. After completing this final step, you will receive a confirmation email where you can find all the details of the booking, the number of customers, hotels and other relevant details. This is what you must present the day of the tour.

 

How do I know the point and time of pick-up?
After making the reservation, you will be sent by e-mail, and will be reconfirmed the day before the excursion

 

Can I change the date of my reservation?
Yes you can. All you need is to send an e-mail indicating the reference number of the reservation, the day it was to be carried out the excursion and the day when you want to change it. All changes are subject to availability and must be made 5 days before the original booking date.

 

Why I have to inform you of my phone number to make a reservation?
This is optional, but is recommended in case we need to contact you the day of the excursion because of any delay or any incident.

 

Do you offer tours in different languages?
The excursions are carried out only in two languages, Italian and English

 

What happens if a tour is canceled?
In the rare case that we have to cancel a tour, we will inform you as soon as we'll know. We'll try to provide alternative or possibility of a full refund.

 

Can I cancel a reservation?
We are aware that, due to unforeseen circumstances, the plans may change, we accept cancellations and will offer you a full refund, and no cancellation fees up to 5 days before the excursion. In this case, send an e-mail, indicating the details of the booking and we will make a refund to the credit card or Paypal.

 

If I have any intolerance / allergy?
we can adapt the lunch if notified in advance, you can inform us through the "notes" when making the reservation or by e-mail.

 

If you have any other questions not mentioned here, please get in touch with us.