FAQ

After selecting the tour or activity, check availability by entering the date and number of adults and children, then click on « Complete and Pay ». If the tour is available, you will need to enter your hotel details and personal information.

Children aged 4 to 9 receive a discounted rate, while the tour is free for children aged 0 to 3.

After confirming your booking, you will be redirected to the payment page to enter your credit card details. We accept payments via Visa, Mastercard, Discover, American Express, iDEAL, and Sofort.

If you encounter problems during payment, it could be due to:

• Missing or incorrect information (e.g., CVV code, expiration date). Please verify the details entered and try again.

• Insufficient funds in your account.

• Your credit card may not be accepted by our payment system.

• The cardholder's name may not match the one registered with the issuing company.

• Banks sometimes block payments for security reasons. Contact your bank if issues persist. If the problem continues, please contact us for assistance.

You will receive a confirmation email. The voucher is not required at check-in; please provide the first and last name on the reservation.

After payment, you will be redirected to a confirmation page. Additionally, you will receive a confirmation email with all booking details, including participant numbers, hotel information, and other relevant details. This email serves as proof to present on the day of the tour.

The day before the excursion, we will send the details via email or WhatsApp.

Yes, you can. Simply send us an email with your booking reference number, the originally chosen date, and the desired new date. All changes are subject to availability and must be requested between 36 hours and 3 days before the scheduled date, depending on the type of service booked.

Providing your phone number is mandatory in case we need to contact you on the day of the excursion due to delays or unforeseen circumstances.

Our tours are available in Italian and English, but we strive to accommodate all our clients' needs.

In the rare event that we need to cancel a tour, we will inform you promptly. We will offer an alternative or, if you prefer, a full refund.

We accept cancellations and offer a full refund without penalties up to 36 hours or 3 days before the tour, depending on the type of tour. To proceed, send us an email with your booking details, and we will process the refund to your credit card.

We can accommodate dietary restrictions if informed in advance. You can notify us during booking or via email.

We recommend bringing comfortable clothing, a swimsuit, a beach towel, and sunscreen.

We’re sorry, but unfortunately we can’t accommodate guests in wheelchairs or with serious mobility difficulties. Getting on and off the boat from the pier can be tricky, and the places we visit aren’t equipped with facilities for disabled access. You may also encounter uneven paths or difficult access points along the way.

Yes, you can bring a pushchair on board. Just make sure it can be folded and stored in your cabin so it doesn’t block the shared areas.

You’re welcome to leave your luggage at our office and collect it at the end of the excursion. If your luggage is small, you can also keep it in your cabin, as long as it doesn’t get in the way in common areas.

Unfortunately, pets are not allowed on board.

Yes, we have life jackets available on board for both adults and children. They are sized by weight rather than by age.