Faq

After selecting the tour or activity, check availability by entering the date and number of adults and children, then click on « Complete and Pay ». If the tour is available, you will need to enter your hotel details and personal information.

Children aged 4 to 9 receive a discounted rate, while the tour is free for children aged 0 to 3.

After confirming your booking, you will be redirected to the payment page to enter your credit card details. We accept payments via Visa, Mastercard, Discover, American Express, iDEAL, and Sofort.

If you encounter problems during payment, it could be due to:

• Missing or incorrect information (e.g., CVV code, expiration date). Please verify the details entered and try again.

• Insufficient funds in your account.

• Your credit card may not be accepted by our payment system.

• The cardholder's name may not match the one registered with the issuing company.

• Banks sometimes block payments for security reasons. Contact your bank if issues persist. If the problem continues, please contact us for assistance.

You will receive a confirmation email. Please print it and present it as proof of your booking on the day of the tour.

After payment, you will be redirected to a confirmation page. Additionally, you will receive a confirmation email with all booking details, including participant numbers, hotel information, and other relevant details. This email serves as proof to present on the day of the tour.

After booking, we will send you the details via email and reconfirm them the day before the tour.

Yes, you can. Simply send us an email with your booking reference number, the originally chosen date, and the desired new date. All changes are subject to availability and must be requested between 36 hours and 3 days before the scheduled date, depending on the type of service booked.

Providing a phone number is optional but recommended in case we need to contact you on the day of the tour for any delays or unforeseen events.

Our tours are available in Italian and English, but we strive to accommodate all our clients' needs.

In the rare event that we need to cancel a tour, we will inform you promptly. We will offer an alternative or, if you prefer, a full refund.

We accept cancellations and offer a full refund without penalties up to 36 hours or 3 days before the tour, depending on the type of tour. To proceed, send us an email with your booking details, and we will process the refund to your credit card.

We can accommodate dietary restrictions if informed in advance. You can notify us during booking or via email.

For any other questions not mentioned here, please feel free to contact us.