Cancellation Terms & Conditions

Cancellation Terms & Conditions

A. Cancellation and modification; including early departure.

A1. Cancellation and modification must be directly communicated to Capitano Ago, by email:

A2. CapitanoAgo in accordance with the guest, may decide to cancel the tour, even the established day, as long bad weather conditions can
be proved. Bad weather total refund.

A3. Cancellation and modification notification received between the event day and 5 days prior to the arrival, allow Capitano Ago
to keep the 30 % as deposit of the original booking value, from the deposit:

B. Complaints:

In the event of any dissatisfaction, the client must make the complaint directly with Capitano Ago management before the end of the tour.

C. Security:

Your reservation is absolutely secure. All personal data will be processed in a secure way. We take the privacy of your personal data very
serious. Your personal information will only be used to process your reservation.

D. No-show:

If the client does not show and there is no proof of cancellation made within the terms and conditions required. Capitano Ago will keep 30 % of
the total booking value of the tour.